Rug Master Anti-Slip Underlay

NEW ZEALAND

We aim to dispatch all orders within 72 weekday hours. We will always make contact via email to inform if we are needing to courier outside of this time frame. Our standard delivery time within New Zealand is 2-3 working days. Please note unexpected delays may occur with delivery to the South Island due to current ferry crossing issues and generally delays due to staff shortages and covid outbreaks. 

All RUG orders are shipped for free throughout New Zealand. For all other orders shipping is calculated on weight and size of package.

For Furniture items please contact us at hello@bohzali.com for a quote.

AUSTRALIA

We offer international shipping to Australia and this is calculated at checkout please email us at hello@bohzali.com for a quote if this is not automatically generated for you.

INTERNATIONAL

We do offer international shipping, please contact us at hello@bohzali.com for a quote.

We aim to dispatch all orders within 72 weekday hours. We will always make contact via email to inform if we are needing to courier outside of this time frame.

Australia and other International orders may be charged Duty and Tax payment on arrival of goods into customers destination. These are not covered by Bohzali and are at the customers expense.

REFUND POLICY 

Bohzali wants you absolutely love everything you have purchased. If for any reason, you are not satisfied with your purchase, please send us an email at hello@bohzali.com. The item must be returned within 14 days of receipt of the products. We will either offer you a refund for purchase price (rugs included) (excluding shipping) or exchange it provided the items are in original condition and unused.

Please note sale items are not eligible for a refund. All special orders are final sales.

RETURNS

Should you be unhappy for any reason and wish to return your purchase, please email us at bohzali@gmail.com within 14 days. A return address will be provided by email following your request to return the item. All returns are shipped to Bohzali at your expense unless otherwise agreed.

Returns must be received back in original condition and received by us within 7 days of the return notification. Within reason as we understand freight delays can be expected. 

Returns excluding sale items may be returned for a full refund or exchange. Assistance with return courier is available at a discounted rate, the cost of this will be deducted from your refund. Simply email bohzali@gmail.com to arrange this.

The process for this – re-pack the item, email us with the dimensions of the package, we will email you a courier label which you print and tape to the parcel, then follow instructions to book a courier to collect from your door. Rural address, you will need to drop the package to your nearest Courier Depot.

Once we have received the returned products we will notify you by email of your exhange or refund entitlement. All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bohzali.com