Terms and Conditions

Colour and Vintage Disclaimer:

Due to the vintage and handmade nature of the rugs, there may be minor imperfections, flaws, or signs of wear.  We believe this history of a long life adds to the character of each unique rug.

When photographing our rugs we try to portray the most accurate colours possible, we use no filters on our images, the trickiest to portray true colours of is purple. Also depending on the lighting in your home, the device you are looking at our rugs on etc. it may look slightly different. 

REFUND POLICY

Bohzali wants you absolutely love everything you have purchased. If for any reason, you are not satisfied with your purchase, please send us an email at hello@bohzali.com. The item must be returned within 14 days of receipt of the products. We will either offer you a refund for purchase price (rugs included) (excluding shipping) or exchange it provided the items are in original condition and unused.

Please note sale items are not eligible for a refund. All special orders are final sales.

RETURNS

Should you be unhappy for any reason and wish to return your purchase, please email us at bohzali@gmail.com within 14 days. A return address will be provided by email following your request to return the item. All returns are shipped to Bohzali at your expense unless otherwise agreed.

Returns must be received back in original condition and received by us within 7 days of the return notification. Within reason as we understand freight delays can be expected.

Returns excluding sale items may be returned for a full refund or exchange. Assistance with return courier is available at a discounted rate, the cost of this will be deducted from your refund. Simply email bohzali@gmail.com to arrange this.

The process for this – re-pack the item, email us with the dimensions of the package, we will email you a courier label which you print and tape to the parcel, then follow instructions to book a courier to collect from your door. Rural address, you will need to drop the package to your nearest Courier Depot.

Once we have received the returned products we will notify you by email of your exhange or refund entitlement. All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

Bohzali is passionate about its customers and respect their privacy. Any information we collect about you is held with the utmost care and security. We want to make you shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place your order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Bohzali Ltd.

Joining the Bohzali mailing list is optional, although recommended. It allows you to keep up to date with the latest info including what is new in store, events going on and upcoming promotions. If you have signed up for our mailing list and would like to unsubscribe, simply email us at hello@bohzali.com with unsubscribe in the subject area and you will be removed immediately.

1. Acceptance Of Terms

The placement of an order implies full acceptance of the Terms & Conditions as stated heron and implied.

2. Price, Currency & GST

All prices stated in New Zeraland Dollars (NZD). Orders will be processed in New Zealand Dollars (NZD) only. Bohzali reserves the right to change prices of goods advertised on this website, without notice. Orders will not be dispatched until payment has be received in full.