Hand Forged Candle Holder

SHIPPING

We offer worldwide shipping across all Bohzali pieces.

Within New Zealand, all rug orders include complimentary shipping.
All other items are calculated at checkout based on size and weight.

Orders are dispatched within 72 weekday hours, with delivery typically taking 2–3 working days across New Zealand.
Rural areas and South Island deliveries may experience slight delays due to ferry or weather conditions.

For furniture, please contact hello@bohzali.com for a tailored shipping quote.

INTERNATIONAL SHIPPING

We ship to Australia and worldwide. Shipping rates are calculated at checkout or provided upon request.

Please note: duties and taxes may apply on arrival and are the responsibility of the customer.

OUR APPROACH

At Bohzali, we believe design should feel considered and lasting.
Each piece is carefully selected and quality-checked before dispatch, ensuring it meets the standard we stand behind.

IMPORTANT

All purchases are final and shipped with care.
For full details, please refer to our Returns & Refunds Policy.

 

RETURNS & REFUNDS

At Bohzali, we offer carefully curated, one-of-a-kind pieces. Due to the nature of our collections, all sales are final and we do not accept returns for change of mind.

We believe in the quality of what we offer. Every piece is individually checked before dispatch and must meet our internal standards. We do not sell products that do not pass our quality control.

Refunds or exchanges are only considered if an item is received damaged or faulty, in line with the Consumer Guarantees Act 1993.

To request this:

• Contact us within 7 days of delivery
• Provide clear photographic proof of the issue

Where approved, we may offer a replacement, exchange, or refund.

We may offer an exchange (for example, selecting another rug) if requested within 15 days, and the item is returned in original condition following our process.

Please note: variations in colour, tone, size, and texture are part of the handmade nature of our rugs and are not considered faults.

NO CHANGE OF MIND RETURNS

We do not offer refunds or exchanges if you:

• Change your mind
• Select the wrong size or colour
• Decide the item does not suit your space
• Simply no longer want the product

All sales are considered final.

FAULTY OR INCORRECT ITEMS (NZ LAW)

In accordance with the Consumer Guarantees Act 1993, you are entitled to a remedy if an item:

• Is faulty
• Is significantly different from its description
• Is not of acceptable quality

If this occurs, please contact us at hello@bohzali.com within 7 days of receiving your item.

We will assess the issue and, where required by law, provide a:

• Repair
• Replacement
• Or refund

IMPORTANT NOTES

• Due to the handmade nature of our rugs, variations in colour, tone, and texture are not considered faults.
• Natural wear, vintage character, and irregularities are part of the product’s authenticity.
• We do not accept returns for these characteristics.

SHIPPING & LIABILITY

• Bohzali is not responsible for delays caused by couriers or external factors.
• We do not accept returns from overseas under any circumstances.

FINAL SALE

All purchases made through Bohzali are considered final sale, unless the item is deemed faulty under New Zealand law.